FAQ

What does Circ, UNC, BU, FDC, Prooflike, BE and Proof mean?

Those abreviations stand for the quality of coins. They are commonly used in the coin world. However, for euro coins, they might be a slight deviation on the default names. The information below concerns euro coins.

Circ: Circulated. These coins are circulated and can be found during daily activities, eg during shopping.
UNC: Uncirculated. These coins have never circulated. The coins are minted, fall of the conveyor in a box and are put in rolls. UNC coins are taken directly from those rolls.
BU: Brilliant Uncirculated. These coins didn't circulate neither. The coins are minted, but don't fall of the conveyor. Mostly, they are taken from the conveyor and packed or put in a folder.
FDC: Fleur de Coin. Same quality as BU.
Prooflike: The coins are minted in a very specific way. They look like a mirror.
BE: Belle épreuve. See Proof.
Proof: Those coins are also minted in a specific way, but with an even better quality. This is the best quality of coins.
 

 

What is a mintmark? What does ADFGJ for German coins stand for?

Most mints (such as the Royal Mint of Belgium or the Netherlands, or Monnaie de Paris) choose to put a mintmark on their coins. This can be from the mint master as well as from the workshop where the coins were made.
The best known examples are the Servaas Bridge for the Dutch coins, or the Horn of Plenty for a large part of the coins minted by Monnaie de Paris.
In Germany there have been many mints throughout history, with alphabetic characters. Since the introduction of the euro, 5 of them remain, with the following mintmarks:

A for Berlin
D for Munich
F for Stuttgart
G for Karlsruhe
J for Hamburg
 

What is the quality of the coins offered for sale?

All coins are at least UNC quality. The quality of the coins for sale is available in the description.


How are the coins packed and shipped?

The UNC coins are taken from the rolls with gloves, and put in a small bag for shipment. All of this goes between a A4 paper and in a bubble envelope.
BU and BE coins and sets are mostly sent as a package, wrapped in A4 paper with newspaper or foam to fill the box.

How much are the shipping costs?

The shipping costs on Euronotes.be are always free.
All coins are shipped through priority post by default. You can choose traceable shipping during the order process.


Which payment methods are accepted?

You can pay trough Visa, MasterCard, Maestro, ING, KBC, American Express, bank transfer, Paypal, French check or cash during pick-up.


Has my order or payment been received well? Has my coin been shipped yet?

When we receive your order, your payment or we ship your items, you'll always receive an e-mail to confirm this status change.
You can always see the status of your order in your account  


When will my purchase be shipped?

All parcels will be shipped as soon as possible after we have received your payment (mostly within 1 to 2 working days) through Bpost, LaPoste or any other postal service that suits best.
For coins in presale: the estimated delivery date is always mentioned in the description. You will also be informed by mail on the exact delivery date.  

What if I didn't receive my coin yet?

You will be informed through mail if your order is getting shipped. You can also follow the status of your order through your account.
A delivery withing Belgium can take up to 5 working days. A delivery withing Europe can take up to 10 working days.
You still didn't receive your order within a reasonable timeframe? Don't hesitate to contact us and we will check this for you.


What if a shipment is getting lost in the post?

Sometimes, it happens that a shipment gets lost in the post. In all cases, Euronotes.be will file a complaint with the corresponding postal services. We ask you to do the same. This icreases the chances to retreive your shipment.
Did you choose for a traceable shipment? In that case, Euronotes.be will send you a new shipment as soon as you have filed a complaint. We wait for the result of the complaint. In case the shipment has been retreived, or damages are getting paid, of course this belongs to us.
You didn't choose a traceable shipping? Unfortunately, we cannot send you a new shipment. However, we do the follow-up of the complaint closely. If the order is returned to us, or damages are getting paid, of course this belongs to you.

What if I received a wrong order?

In case you have received a wrong order, you can return the items within 5 working days after arrival of the coins. Of course, we expect the coins to arrive in the same condition as they left here.
In case the error is our mistake, we offer you a compensation (value of the stamp) as a coupon, which you can use during your next purchase.


What if I received a damaged coin?

You have to know that not all coins are of a perfect quality. The quality depends on the minting. Especially with UNC coins, small scratches can be visible on the coin.
If you think the damage does not match the quality you bought, don't hesitate to contact us. We will always ask you a picture or a scan of the coin. If we agree that the damage is too big for the quality you bought, you can return the coin and we will replace it.
However, because damages on coins are caused during the minting, and this is not within our power, we cannot refund you the cost for the return stamp.


Do you deliver coins at home?

In general, we do not deliver at home.
However, if you really make a big order, or by coincidence I am close to you, I can deliver at home. If an appointment through e-mail has been made, of course.


Can I come and pick up my order at your place?

Pick up is always possible after an appointment through e-mail.
For security reasons, no coins are stocked at our location. So we need some time to go and get and prepare your order.

 

If you would have any further questions, please don't hesitate to contact us through e-mail.