FAQ

What is Circ, UNC, BU, FDC, Prooflike, BE and Proof?

Those abreviations stand for the quality of coins. They are commonly used in the coin world. However, for euro coins, they might be a slight deviation on the default names. The information below concerns euro coins.

Circ: Circulated. Those coins are circulated and can be found during daily activities, eg during shopping.
UNC: Uncirculated. Those coins have never circulated. The coins are minted, fall of the conveyor in a box and are put in rolls. UNC coins are taken directly from those rolls.
BU: Brilliant Uncirculated. These coins are also not circulated. The coins are minted, but don't fall of the conveyor. Mostly, they are taken from the conveyor and packed or put in a folder.
FDC: Fleur de Coin. Same quality as BU.
Prooflike: The coins are minted in a very specific way. They look like a mirror.
BE: Belle épreuve. See Proof.
Proof: Those coins are also minted in a specific way, but with even more quality. This is the best quality of coins. 

What is the quality of the coins offered for sale?

All offered coins are UNC quality, unless specified otherwise in the product description.

How are the coins packed and shipped?

The UNC coins are taken from the rolls with gloves, and put in a small bag for shipment. All of this goes between a A4 paper and in a bubble envelope.
BU and BE coins and sets are mostly sent as a package, wrapped in A4 paper with newspaper or foam to fill the box.

How much are the shipping costs?

The shipping costs with euronotes.be are always free.
All UNC coins are shipped through priority post. You have the opportunity to choose traceable shipping during the order process.
All BU and BE coins are shipped with traceable shipping.
For presale coins: the estimated delivery date is always mentioned in the description. You will also be informed by mail on the exact delivery date.  

Which payment methods are accepted?

You can pay trough bank transfer, Paypal, French check or cash during pick-up.

Has my order or payment been received well? Has my coin been shipped yet?

When we receive your order, your payment or we ship your items, you'll always receive an e-mail to confirm this status change.
You can always see the status of your order through your account  

When will my purchase be shipped?

If you live in Belgium: Your purchase will be shipped as soon as possible (mostly 1 to 2 working days) with Bpost after we have received your payment.
If you live outside Belgium: Non-traceable shipments will also be sent within 1 to 2 working days after we have received your payment. Traceable shipments are shipped each Saturday morning from France. This is faster, safer and better traceable than through Bpost.

What if I didn't receive my coin yet?

You will be informed through mail if your order is getting shipped. You can also follow the status of your order through your account.
A delivery withing Belgium can take up to 5 working days. A delivery withing Europe can take up to 10 working days.
You still didn't receive your order within a reasonable timeframe? Don't hesitate to contact us and we will check this for you.

What if a shipment is getting lost in the post?

Sometimes, it happens that a shipment gets lost in the post. In all cases, euronotes.be will file a complaint with the corresponding postal services. We ask you to do the same. Like that, the chances are bigger to retreive your shipment.
Did you choose for a traceable shipment? In that case, euronotes.be will send you a new shipment as soon as you have filed a complaint. Then we wait for the result of the complaint. In case the shipment has been retreived, or damages are getting paid, of course this belongs to us.
You didn't choose a traceable shipping? Unfortunately, we cannot send you a new shipment then. However, we do the follow-up of the complaint closely. If the order is returned to us, or damages are getting paid, of course this belongs to you.

What if I received a wrong order?

In case you have received a wrong order, you can return the items within 5 working days after arrival of the coins. Of course, we count on you to receive the coins in the same condition as they left here.
In case the error is our mistake, we get you the expenses of the stamp as a coupon, which you can use on your next purchase.

What if I received a damaged coin?

You have to know that not all coins are from a perfect quality. The quality depends from the minting. Especially with UNC coins, small scratches can be visible on the coin.
If you think the damage does not match the quality you bought, don't hesitate to contact us. We will always ask you a picture or a scan of the coin. If we agree that the damage is too big for the bought quality, you can return the coin and we will replace it.
However, because damages on coins are caused during the minting, and this is not within our power, we cannot refund you the cost for the return stamp.

Can coins be delivered at home?

In general, we do not deliver at home.
However, if you really make a big order, or by accident I have to be close to you, I can deliver at home. In that case, an appointment through mail should have been made.

Can I come and pick up?

Pick up is always possible after an appointment through mail.
For security reasons, no coins are stocked at our location. So we need some time to go and get and prepare your order.

If you would have any further questions, please don't hesitate to contact us through mail.